Below you’ll find answers to the most common questions on Mercio. Also, please feel free to check out our Return Authority, Terms & Conditions and Warranty Claim. If you still can’t find the answer you’re looking for it, just Contact us!


Why buy Mercio
With over two decades of experience since 1999, Mercio has established itself as a trusted brand in the bathroom furnishing industry. Their dedication to innovation and customisation sets them apart from the competition. By constantly exploring new bathroom concepts, Mercio offers a range of ergonomic products that prioritise quality, design, and comfort. Understanding that every individual has unique preferences and needs, Mercio strives to accommodate diverse styles and tastes. Whether you’re seeking sleek and modern designs or more traditional styles, Mercio provides a wide selection of options to meet your expectations. As a reputable wholesaler and manufacturer, Mercio ensures that their products meet the highest standards of quality. They take pride in their reliable manufacturing process and employ rigorous quality control measures, ensuring the durability and longevity of their offerings. Choosing Mercio grants you access to their extensive expertise and unwavering commitment to customer satisfaction. Whether you’re a homeowner, contractor, or interior designer, Mercio’s broad product range and their dedication to providing excellent service make them a reliable choice for all your bathroom furnishing needs.
What type of bathrooms products do you wholesale?
Mercio specialises in wholesale distribution of a diverse range of bathroom products. From ceramic toilets and basins to acrylic bathtubs, vanities, mirrors, and various accessories, we offer a comprehensive selection. For a complete overview of our offerings, please visit our website or reach out to us directly.
Do you provide both residential and commercial bathroom supplies?
Yes, Mercio provides products for both commercial and residential projects. Our products are suitable for various applications, including hotels, office buildings, apartments, houses, and more. We Cater to the requirements of both commercial and residential customers, ensuring high-quality and stylish bathroom solutions for any project.
Where can I view the products before purchasing?
Explore our range of bathroom products through our online catalogue, visit our showroom (Advance notice is requested before visit), or find authorised retailers near you. Information can be found on our website as we offer convenient options to view our products before making a purchase decision.
Where can I buy Mercio products?
Mercio is a wholesale supplier that does not directly sell to the public. However, their products are available for purchase through authorised retailers and distributors. You can find Mercio products at selected retailers, both online and in-stores. Authorised retailers can be found on their website. Please note that Mercio’s focus is on providing wholesale options to businesses and professionals in the industry.
What is WELs, and why is it important for bathroom products?
WELS, which stands for Water Efficiency Labels, is a rating and labelling system used in Australia to indicate the water efficiency of bathroom products. It helps consumers make informed choices by providing information on water consumption and performance. By promoting water conservation and encouraging the use of efficient fixtures, WELS plays a crucial role in sustainable water management. Compliance with WELS regulation demonstrates a commitment to environmental responsibility and allows consumers to select water-efficient products.
Does Mercio comply with WELS?
Mercio ensures that all applicable products undergo rigorous testing to meet the Australian Government’s WELS testing and labelling requirements. We prioritise compliance with these regulations to provide customers with water- efficient options.
What is Mercio QuietFlush™?
Mercio QuietFlush™ is an advanced and efficient flushing system designed to provide a clean and quiet experience in your bathroom. With its powerful combination of pressurised water and optimised bowl design, it effortlessly removes waste with a single flush. The toilet incorporates dual-flush technology for water conservation, allowing you to choose between a partial flush for liquid waste and a full flush for solid waste. Along with its eco-friendly features, the Mercio QuietFlush™ toilet offers enhanced durability, easy maintenance, and a range of stylish design options to suit any bathroom decor. It also boasts noise-reducing flushing design and a silent closing seat for added convenience and comfort.
Do you offer any eco-friendly or sustainable bathroom options?
Yes, Mercio is committed to offering eco-friendly and sustainable bathroom options. In addition to complying with WELS (Water Efficiency Labelling and Standards) requirements, they also incorporate innovative technologies like Hygiene Glaze on their ceramic products. By choosing Mercio, you not only benefit from their eco-conscious approach but also enjoy the added advantages of advance hygiene and water-efficient solutions.
What is Hygiene Glaze technology and how does it compare to Nano Glaze?
Hygiene Glaze is a protective coating that provides antibacterial and easy-to-clean properties, ensuring a hygienic bathroom environment. The technology creates a smooth, non-porous surface that inhibits the growth of bacteria, mold and other microbes. While nano glazes provide some level of protection, hygiene glaze technology goes a step further by incorporating antibacterial properties.
What is the warranty on Mercio products?
Warranty products vary depending on the specific product and its category. Mercio offers warranties that cover manufacturing defects for a specific period, and duration of the warranty differs for different product categories. Warranty terms also outline conditions such as proper installation and usage requirements to ensure the warranty remains valid. For accurate and detailed information regarding the warranty on Mercio products, it is best to consult the specific product documentation or reach out to Mercio’s customer support for assistance. They will be able to provide you with the most up-to-date and comprehensive information regarding warranty coverage for their products or you can find the warranty policy on their website.
How can I contact Mercio for further inquiries or assistance?
You can reach their customer support team through multiple channels. Call on (02) 9772 0388 number or send an email . Alternatively, you can fill out the contact form on their website, ensuring to include your details and message. You could also reach out to them via social media by sending a direct message or leaving a comment. Mercio is committed to providing prompt and helpful support to address your needs.


How do I troubleshoot a leaking toilet?

First, check the water supply line and ensure its properly connected and not leaking. Inspect the flush valve and flapper to ensure they are sealing properly. Also ensure outlet valves and other valves are properly tightened. If there are any cracks or damage, they may need to be replaced. Next, examine the tank bolts and gaskets for any signs of wear or deterioration. Tighten the bolts if needed or replace the rubber gasket if they are damaged. Additionally, make sure filter is clean (especially if you are using rainwater), check the water level in the tank and adjust the fill valve if necessary to prevent overfilling.

How to install a Mercio Back-to-wall toilet?

You can find our PDF guides and videos on our website in “Installation Guides”.

How to install a Mercio Wall-faced toilet?

You can find our PDF guides and videos on our website in “Installation Guides”.

How to install a Mercio Wall-hung toilet?

You can find our PDF guides in “Installation Guides”.

What is the best way to clean and maintain Mercio ceramic products?

To clean and maintain your Mercio ceramic products, follow these recommended steps. Start by using a soft, non-abrasive cloth or sponge and a mild, non-acidic cleaning solution specifically designed for ceramic surfaces. Avoid using abrasive cleaners or harsh chemicals that can damage the ceramic finish. Gently wipe the surfaces of the ceramic products, paying attention to any stains or dirt buildup. For tougher stains, you can create a paste using baking soda and water and apply it to the stained area, allowing it to sit for a few minutes before gently scrubbing and rinsing off. Rinse the ceramic products thoroughly with clean water to remove any cleaning residue. It’s important to regularly clean and maintain your Mercio ceramic products to preserve their appearance and prolong their lifespan. Always refer to the manufacturer’s guidelines and instructions for specific care recommendations for your Mercio ceramic products.


Can I see samples or visit a showroom to view the bathroom products in person?

Yes, you can either visit one of our registered retailers, but it is recommended to contact prior to see if they have the item on display or either contact Mercio’s customer support for information on the nearest showroom locations where you can view their products.

How can I determine the right size or dimensions for the bathroom fixtures I need?

To determine the right size or dimensions for your bathroom fixtures, follow these steps. Measure the available space accurately, considering both width and height. Consider functionality and how the fixture will be used. Ensure there is enough clearance for comfortable usage and access. Refer to the manufacturer’s specifications for detailed measurements and recommended clearances. If needed, seek professional advice from an interior designer or contractor. By considering these factors, you can find the perfect fit for your bathroom fixtures.

What are your return policies?

This information is available on our website and can also be obtained by contacting our customer support directly.

Where is Mercio located?

Mercio is in Sydney, Australia.

What the benefits of choosing Mercio ceramic toilets and basins?

Choosing Mercio ceramic toilets and basins comes with a range of benefits. With a strong commitment to quality, Mercio ensures that their products are durable and long-lasting. Their extensive selection of design options caters to different preferences, whether you prefer modern or traditional styles. Mercio incorporates advanced technologies like Hygiene Glaze, providing antibacterial properties for improved hygiene and easier cleaning. Water efficiency is also a priority, with their toilets and basins designed to conserve water without compromising performance. Comfort is paramount, as Mercio focuses on ergonomic designs for optimal user experience. Additionally, Mercio typically offers warranties on their products, giving customers peace of mind. With Mercio, you can enjoy superior quality, attractive design choices, enhanced hygiene, water efficiency, comfort, and the assurance of a warranty.

Why should I consider acrylic bathtubs from Mercio?

Consider choosing acrylic bathtubs from Mercio for your bathroom for several reasons. Firstly, acrylic bathtubs offered by Mercio come in a variety of designs, ensuring you can find a style that suits your preferences and complements your bathroom decor. Secondly, acrylic is a durable material that is resistant to chipping, cracking, and fading, ensuring your bathtub maintains its pristine appearance over time. Additionally, acrylic bathtubs are easy to clean and maintain, requiring minimal effort to keep them looking their best. Lastly, Mercio offers competitive pricing, providing affordable options for those looking to upgrade their bathroom with a high-quality acrylic bathtub.